Page Response Time Perception

Page Response Time Perception

The visibility of a website or a web page in a search engine’s unpaid results depends on its loading speed. Since 2010, Google announced that Webmasters should optimize their web pages loading speed because it’s going to be a ranking criteria: Page speed and Search Engine Ranking. Matt Cutts predicted this change on his blog.

Moreover, global website performance is also important for your visitors. Most people dislike when a website is stuck loading the page, and leave without coming back. With internet being faster and faster, people become more impatient and refuse to wait.

With increasing network speed, both on mobile and desktop, users are used to quick page loading. This would have been a completely different story when users were connecting using 56k. Did you know that most people leave a website after 2 seconds of waiting?

## Key facts about response time

Response time can have a huge impact on both user experience and website revenue:

After 4 seconds, most people leave and never come again on your website.

Time Perception

Jeff Atwood already wrote an article about page speed in 2006: Speed still matters. There are even old studies talking about computer speed, this brings us back to 1968!

This has been written by Miller roughly 46 years ago:

The basic advice regarding response times has been about the same for thirty years [Miller 1968; Card et al. 1991]:

  • 0.1 second is about the limit for having the user feel that the system is reacting instantaneously, meaning that no special feedback is necessary except to display the result.
  • 1.0 second is about the limit for the user’s flow of thought to stay uninterrupted, even though the user will notice the delay. Normally, no special feedback is necessary during delays of more than 0.1 but less than 1.0 second, but the user does lose the feeling of operating directly on the data.
  • 10 seconds is about the limit for keeping the user’s attention focused on the dialogue. For longer delays, users will want to perform other tasks while waiting for the computer to finish, so they should be given feedback indicating when the computer expects to be done. Feedback during the delay is especially important if the response time is likely to be highly variable, since users will then not know what to expect.

Have you ever played with an antic chess game powered by a slow algorithm taking minutes to make a single step? Well, i did. It happened that i wasn’t willing to wait minutes for a computer. But, i was ready to do it with a human player.

How we perceive time seems affected by what or who we are waiting, and the nature of the task.

The Human Factor

Why are humans less tolerant with machine rather than with other humans regarding speed of thought? To me, the answer is empathy.

When asking a question, humans know if the answer is difficult or not to find. Therefore, you can estimate the rough time it would take you to find the answer by yourself. Then, you expect the person you asked to answer within the estimated time.

Computers are quite different. Would we be in the early 90’s with a brand new Mac IIfx, costing more than 10K$, 1 minutes response time would be common.

But now, with Quad core Mobile phones, probably 10000x faster than the antic Mac, what is an acceptable response time?

Our perception of time has evolved with the world around us.

Put into numbers

Suppose you visit 50 websites a day. If you are visiting those websites using an aged computer taking one more second to load every page than a high end one, that is:

  • 50x1 = 50sec a day,
  • 50x7 = 350sec a week,
  • 350 x 52 = 18200sec a year, or 5 hours.

5 hours, that doesn’t seem that much. Multiply this by the number of internet users, more than 3 billion: 5h x 3 billion = 15 billion hours, or 1.7 millions years.

Wow, more than one million year spent per year by the entire internet users for just 1 second latency. Of course, this is an extreme example and it is not really realistic.

## Conclusion

Like users switched from Firefox / Internet Explorer to Chrome because the last one loads faster, users are more likely to visit websites that are fast.

Page response time is critical both in terms of revenue and search engine ranking. This is why load testing has been created: ultimately to improve your web or mobile app revenues.

References

Miller, R. B. (1968). Response time in man-computer conversational transactions. Proc. AFIPS Fall Joint Computer Conference Vol. 33, 267-277.

By - CTO.
Tags: Search E Commerce Response Time Mac Os

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